Frequently Asked Questions
Everything you need to know about your HEMPER experience.
How long does shipping typically take?
Most orders are processed within 1-2 business days. Domestic shipping usually takes 3-7 business days, while international orders may take 10-14 business days depending on customs.
What is your return policy?
We offer a 30-day return policy for unused items in their original packaging. Please note that for hygiene reasons, certain products cannot be returned once the seal is broken.
Are your products lab-tested for quality?
Yes, all HEMPER products undergo rigorous third-party testing to ensure they meet our high standards for purity, potency, and safety. Lab results are available upon request.
Do you offer discreet packaging?
Absolutely. All orders are shipped in plain, unmarked boxes or mailers to ensure your privacy and security from the warehouse to your doorstep.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as secure digital payment options like PayPal and Apple Pay.
Can I track my order once it has shipped?
Yes, once your order leaves our facility, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.