Returns & Exchanges

At HEMPER, we want you to be completely satisfied with your purchase. If your order isn't quite right, we offer a 30-day window for returns and exchanges on unused items in their original packaging.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Print Your Label

Once your request is approved, download and print the prepaid shipping label provided via email and securely pack your unused items.

3

Ship the Package

Drop off your package at any authorized carrier location; please ensure the items are padded well to prevent breakage during transit.

4

Receive Your Refund

After our warehouse team inspects the returned goods, we will process your refund or ship your exchange item within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing